194 Upper Richmond Road
London SW15 2SH
Tel: 020 8780 1100
Fax: 020 8780 0872
139 Lower Richmond Road
London SW15 1EZ
Tel: 020 8780 3604
Fax: 020 8789 5952
Testimonials
What our customers say about our work:

Sales

 
Putney Bridge Road
"Rob, a very belated thank you for all your help in finding a buyer and chasing the sale through for us on Putney Bridge Road. You definitely made the process smoother and more pleasant, especially with the hiccups we had with the buyers. "
 
 
Ardshiel Close
"I worked with your Sales Director, Alex Nathanson, on the sale of Ardshiel Close on behalf of an elderly infirm aunt. In the course of my life I suppose I must have been responsible for the sale of half a dozen family owned residential properties, but I have never met someone as professional as Alex and his team. They were a joy to work with, and taught me a lot about the correct way to approach and handle the sale of a residential property."
 
 
Longwood Drive
"Dear Alex, We would like to thank you and your team for handling the sale of Longwood Drive in a highly professional manner throughout. Your excellent communication skills meant that we were always kept abreast of progress and your selling skills and market knowledge meant that we achieved a sale at 95% of the Guide price in a difficult market. We felt that we were in good hands throughout and were delighted that we had chosen Warrens rather than any other Putney Agent. We would have absolutely no hesitation in recommending Warrens to anyone thinking of selling their house. "
 
 
Disraeli Gardens
"Thank you to you and your team for your assistance on selling Disraeli Gdns. We were very happy with the level of service provided and wouldn't hesitate to use or recommend you in future. Hopefully we will be able to discuss buying in future."
 
 
Fanthorpe Street
"Alex, thank you so much again for very patiently guiding us through our sale and negotiating a careful path to keep everyone sane at times. Putney is truly lucky to have such a knowledgeable and able local expert to facilitate the house buying process in this goregous area of London."
 
 
Quill Lane
"Thank you for what I thought was some excellent work in the sale of my house. To generate the interest you did and exceed the guide price was absolutely fantastic. Needless to say, I'm delighted with the outcome and very appreciative of your efforts. "
 
 
Bangalore Street
"Thank you Alex,for overseeing a very smooth sale process we are very pleased with the service and results from Warren. Good luck to you and Mike with the business. "
 
 
Lower Richmond Road
"I have lived in Putney for nearly 20 years and used various agents in this time, buying and renting properties. No agent has a better reputation in Putney and they deserve it. A friend of mine bought one property through another agent on the understanding that that agent would be able to sell his house for a certain price. They were unable to sell his house and he was left in a potentially difficult financial situation. My advice was simple, you need a straightforward, honest opinion, you need Warren. Warren sold the house successfully. "
 
 
Fawe Park Road
"Thank you for all your hard work in helping us buy our new house and sell our old house. You really worked hard to get it all sorted. We had no idea of all the work involved for you. You were professional, articulate and a great communicator every step of the way. We are delighted to have chosen warren and with the outcome. Thank you Again. "
 
 
Stanbridge Road
"Thank you very much for bringing the sale of the Stanbridge Road to a successful conclusion. We were very happy with your service and particularly the diplomatic work you were carrying out in the background arranging the necessary letters and consents from the other freeholders. "
 
 
Glenalmond House
"You helped to lubricate and smooth the conveyancing - which having regard to the fact that one legal side went bust and the other one almost died - got the ball rolling whenever there was an impasse. Thanks again for a job well done. I would really like to thank you very, very much for your contribution to the process which went beyond the "normal" service one expects from an Estate Agent."
 
 
Colinette Road
"To the Captain and Crew of the good ship Warren with many thanks for a successful voyage. "
 
 
Chelverton Road
"We very much appreciate all you did for us and especially your continued calm and friendly approach in the face of pressure and praying that blessings come to you. "
 
 
Felsham Road
"Thank you for your help in the sale of Clarendon Drive. We are very grateful for the way that you treated us during the sale. You were very professional and very honest."
 
 
Tideswell Road
"Team Warren was exceptionally professional. I mainly dealt with Alex, who never hyped the situation and always communicated clearly and with transparent truthfulness. He acted fairly for the buyer and seller and negotiated a sale through the choppy waters of one of the most difficult markets in Putney history. "
 
 
Girton House
"I am so pleased to have gone to Warrens and I have been looked after all along the way. Thank you indeed and also to your colleagues in the office. "
 
 
Florian Road
"I want to say how satisfactory and helpful I found you and Warren & Co as a whole over the sale of my house. I certainly recommend your firm. "
 
 
Santos Road
"Mike, we both wanted to write to you to thank for your role in our purchase. Whilst I appreciate that you were working on behalf of the vendors, we felt that you were extremely professional with us and ultimately a man of your word. It is a rare pleasure to deal with people offering quality service hence why we felt the need to write to you."
 
 
Egliston Mews
"Thank you so much for handling the sale of my house, it has been a great pleasure and I have found all the team at Warren noticeably more professional than elsewhere. I would have no hesitation in recommending anyone wanting to sell to go straight to Warren. It has been particularly enjoyable doing business with you and I have no doubt you have a good future in front of you. "
 
 
Fairburn Court
"I would like to thank you very much and to say how much I have appreciated all your efforts in recent months. You handle everything with great charm and professionalism which really helped ease things along. All good wishes and a big thank you once again. "
 
 
Florian Road
"We are delighted with your good work in selling the house. We only know a few people in your part of the world but we are singing your praises to them! "
 
 
Montserrat Road
"A big thank you for helping us with our house move. We really appreciated your support and advice. Warrens will definitely get our highest recommendation with any friends considering moving to or from Putney. "
 
 
Dealtry Road
"We wanted to write to thank you sincerely for your unstinting efforts and advice in connection with the sale of our house. It has been a difficult market but you have remained encouraging and patient throughout the process. As a result what is always a difficult time for vendors in our case has not been too stressful. Your service has been thoroughly professional. We are most grateful."
 
 
Rockland Road
"We had a great experience selling our house recently through Rob Ford at Warren. He was thoroughly professional to deal with, extremely organised and kept us regularly up to date throughout the sale process. This helped make the whole process much less stressful! We highly recommend Warren as an agent to anyone considering selling a property in Putney."
 
 
Putney Hill
"I would highly recommend Warren’s of Putney for their professional, efficient and personal service. We are just completing the sale of a 2 bedroom flat, which went on the market early in January 2016, and is due to complete before the end of March 2016 – a remarkable achievement involving good teamwork from the estate agent and the 2 solicitors. Rob Ford dealt with the sale, and his advice, at each stage, has been invaluable. He has kept us informed all the way through the process, and dealt with any queries speedily and effectively, as well as cheerfully. We first came across Warren’s when we bought this flat 3 years’ ago, and were impressed with them then. This first impression has been borne out in their service in selling the flat, and we would certainly use them again."
 
 
Lower Richmond Road
"Myself and Zunaid would both like to say thank you for the great dealings we have had with Warren Putney to date. Your whole team has been extremely helpful and efficient at all times. In particular we want to thank Claire for exceeding our expectations. She has been beyond helpful and accommodating and has been a pleasure to deal with. She is a great asset to your company. We would both highly recommend Warren to friends and colleagues and we both wish you great success in the future. "
 
 
Howards Lane
"As per my premature thank you note to you Amanda - well done and thank you for delivering such an efficient and successful service. We particularly appreciated your honest appraisal of market and position before and after the offer came in - and tenacity together with Rob in closing this out. We will strongly recommend Warrens to friends who might sell in the future in Putney "
 
 
Florian Road
"We found Paolo to be extremely helpful and accommodating thorough out the whole process of selling our house. They were relentless in helping us find the right buyer for our house and never gave up! Warren had superb knowledge of the local market place and proved to be excellent negotiators on our behalf. The service they provided from start to finish was excellent...even after we had exchanged! I couldn't recommend them more!"
 
 
Werter Road
"Warren provided exceptional service throughout the sale process. Michael Crowther gave excellent advice on setting an achievable price and managing my expectations; Kathryn Poulten speedily executed the marketing materials and paperwork; I was kept informed on visits throughout and Emma Kelly’s no-nonsense and steely approach to negotiating delivered a credible and sensible buyer in a matter of days. Even through Brexit these guys were cool, calm and collected: there was no chip on price. In my view, local knowledge does give Warren the edge in a world where the internet gives every agent reach; it’s telling that walking into their office on the Upper Richmond Road is like walking into someone’s home. "
 
 
"We really appreciate your help, patience and advice during all these months. I saw various agents prior to putting our flat in the market. And you inspired me with trust and were respectful at all times. Other agents were very pushy and I didn't think they would look after our interest. You certainly did. It was definitely the right decision to trust my gut feeling and choose Warren. "
 
 
Westover Road
"Alex, Many thanks for all your considerable support during this process. You are tremendously good at your job, and you are a class apart from the rest of the agents who work the Putney beat. But even if they were good, you would still be much better."
 
 
Espirit House
"I was really impressed with Rob and Alex’s ability to secure a superb price for my apartment through discrete marketing. Following the agreement, Rob kept in touch very efficiently to help co-ordinate the conveyance and timings with our onward move. I would highly recommend Warren to anyone looking to sell in Putney."
 
 
Tintern Close
"Alex, Rory and I wanted to thank you and the team, especially you and Amanda for doing such a great job for us with Tintern Close. You were professional, responsive, helpful, knowledgeable, patient and generally brilliant."
 
 
Norroy Road
"I am writing this to recommend wholeheartedly the team at Warrens in Putney, and in particular Amanda, and to thank her for her hard work and complete professionalism in arranging the sale of my house in Norroy Road in Putney. I have used a number of estate agents recently and over the years in Putney and I can say without doubt that Amanda has been the most professional, knowledgeable, approachable, enthusiastic and also good fun to deal with in what can be stressful times. I think that Warrens as a company has many advantages over the chains of agents who are represented in Putney. It strikes the right balance between good expert local knowledge and friendliness, with a personal touch which I think is sometimes missing from other agents. In this day and age when buyers will usually make the first contact having seen a property on a property website, the response of the agent and their conduct during viewings is particularly important and in this respect Amanda shone through."
 
 
Oakhill Road
"It was a delight working with Rob and Matt at Warren in the leasing and then sale of my property. The service was exemplary, and I really felt that the team went that extra mile in supporting me and providing a genuinely personalised service. I received a highly professional service, and everyone I spoke to were friendly and approachable. The team were always quick to respond to my requests, and provided thoughtful and timely advice. I would not hesitate in recommending Warren to anyone wanting to rent out or sell their property. "
 
 
"I looked at a few estate agents before choosing Warren’s as I wanted to be sure I had the right deal with someone I could work with. Having sold and bought before I knew I needed someone I could trust. Amanda and Emma came across as people who, between them, had probably been through the process and therefore aware of the stresses and strains involved, and confident, with the right personalities to handle both myself and potential buyers . I was right. I was kept informed at every stage and updated immediately when any queries were raised. Amanda was able to advise me on potential buyers strengths and weaknesses enabling me to make informed decisions when it came to accepting offers etc. They worked relentlessly to get the whole process through as quickly as possible. Having dealt with the estate agent of the house I was buying I could see that Amanda was head and shoulders above everyone else in her professionalism and ability. I would go back to Amanda anytime to sell another house. Emma was the same, she was the one who managed my buyers, liaising between us, managing the stress levels and making sure everything went smoothly. Without her skills the whole process would have been many time harder. So thanks to both of them!"
 
 
Landford Road
"Having let our house through Warren for 5 years, appointing them as our selling agent was the natural choice and we weren't disappointed. We were extremely happy with the diligence, level of service and quality of advice we received through the process - which was particularly required given we were selling from Singapore. Well done Warren and we thoroughly recommend you!"
 
 
Ravenna Road
"I have had various interactions with Warrens over the past few years as letting agents for my property and more recently as marketers of my property. I have also recently purchased a property that they were marketing. In all these interactions I have been impressed with the professionalism, integrity and dedication of the team, all qualities conspicuously absent from their biggest competitor in Putney. Rob Ford in sales and Anne Lynch and Claire Sexstone in lettings have my recommendation. I wouldn't consider any other agent for any of these functions in Putney."
 
 
Clarendon Drive
"There is only one Agent to use in Putney and that is WARREN. They are the BEST. We really appreciate everything they have done for us and will continue to recommend them to everyone. Thank you !!"
 
 
Tideswell Road
"Dear Alex, Thank you for all your help throughout the whole process of selling our house on Tideswell road. I have dealt with a lot of estate agents over the past few years and you certainly proved yourself to be very competent and genuinely good at your job. So big congratulations to you and all the team there at Warren for getting the results we were after. "
 
 
Fanthorpe Road
"It took us much longer than we anticipated to find a house (outside the area) and throughout this period, Paolo worked with patience and persistence to market our property. He and his colleagues were unfailingly courteous and ready with advice. Paolo in particular could always be contacted, in or out of office hours. We always felt he had our best interests at heart and we often had reason to be grateful for his expertise and encyclopedic knowledge. I would have no hesitation in recommending Warren to anyone marketing a property in Putney."
 
 
Fawe Park Road
"A big thank you to the team of Warren in Putney! We cannot recommend you enough. Firstly, the leasing team promptly found us good tenants when we decided to lease our London house. Later when we decided to sell, the sales team promptly got the house on the market and gave fantastic advice on how to best present the house for sale. We were delighted with the prompt offers. Special thanks especially to Amanda and Clare for their excellent service. "
 
 
Westhorpe Road
"Dear Paolo, Many thanks for all your troubles to get us to exchange and organizing the completion dates. I do understand that getting horses to the trough is easy enough but getting them to drink is another matter. "
 
 
Deodar Road
"Many Thanks Alex , You exceeded my expectations. We are very pleased with what you have done. "
 
 
Hazlewell Road
"Alex, champagne coming your way, you have been brilliant."
 
 
Schubert Road
"I sold two flats through Amanda at Warren and always recommend the agency to my friends. Having subsequently searched for several months and bought a Putney family house I have experience many of the local agents and I wouldn’t use anyone except Warren due to their honesty, professionalism and old fashioned service. I would like to thank Amanda for her amazing dedication, including clinching one sale by accepting a post-work viewing and climbing into our dirty old loft with the buyer – really beyond the call of duty!"
 
 
Disraeli Road
"Dear Mike, you have a wonderful team, everyone I dealt with at Warren was friendly and helpful. In fact Alex nearly convinced me to buy a family house from you too!"
 
 
Wadham Road
"Warrens were the selling agent when I first bought my house and so when it was time to sell it thought I would give them a chance. I was immediately impressed with the work that they did around valuing my house - they didn't just pluck a number out of the air but did thorough research around the area to justify their valuation. That attention to detail clinched it for me and they did not disappoint during the whole sale process which was tricky given limited access to the house, a buyer from Hong Kong and a seller from Singapore. I really appreciated all of Amanda's efforts in getting a good offer and most importantly getting it across the finishing line. I would have no hesitation in recommending Amanda to someone else."
 
 
Ericcson Close
"Rob I just wanted to say a massive THANK YOU! From the moment I walked into Ericcson Close you have been beyond fantastic, even putting up with my dad’s daily.... if not hourly phone calls!!! You have made my first house buying experience a great one. Thanks so Much! "
 
 
Millbrooke Court
"Matt, just to add my personal thanks for all your invaluable advice and support over the last few years. A special thank you for all the professional support from Anne in lettings management and Rob in sales for their excellent work and exceptional professionalism. "
 
 
St Johns Ave
"Alex, hope to see you when I drop the keys in but in the event you are otherwise engaged I just wanted to thank you and the team at Warren again for your help in progressing the sale and also to Paolo in particular for his time in respect of viewings as I tried to find my new home. It’s been a pleasure to work with you all and I would have no hesitation recommending Warren to friends / colleagues seeking to work with an agent in the Putney area."
 
 
Chartfield Avenue
"Alex, you are a rock star among estate agents!"
 
 
Lytton Grove
"Rob, thanks a lot for the excellent work done by you and the team at Warrens! It certainly wasn't an easy process and your support was instrumental in keeping things going and in getting the sale through eventually."
 
 
Coalecroft Road
"When we decided to market our house we initially chose another agent as they had a house we were interested in buying on their books. Unfortunately the house we had been interested in quickly came off the market and we received very little interest in our house. We took it off the market and gave things a break. When we decided to market the house once more we chose to do so with Warren, due to their fantastic knowledge of Putney and their enthusiasm. We had also been very happy when we bought the house from them 10 years previously. Amanda gave us tactful but helpful advice on one or two cosmetic things that might help sell the house and it was very clear that she and Alex know the market inside out. During the time the house was on the market with them (a few weeks) they were friendly, respectful and made the process of showing the house bearable, which is not always the case! We were then obviously thrilled when they achieved the asking price for us - the highest price that had been achieved on our road.We would definitely use them again and are grateful to the whole team for their help during our house buying and selling experience."
 
 
Chartfield Ave
"We went on to buy a house through Warren; buying a house is never easy but they helped us through and we felt gave good advice and support through the process. When they showed us houses (a few!) they were always punctual, enthusiastic and dedicated - even if I hadn't just sold through them it would have been obvious to me to choose them to market a property. We would definitely use them again and are grateful to the whole team for their help during our house buying and selling experience."
 
 
Mayfield Mansions
"We have just exchanged on a flat in Putney. After letting through Warrens for 10 years and being very pleased, it was a natural choice for us to use them when the selling was decided. Mr. Rob Ford was a very thorough, knowledgeable professional. He did the evaluation, organised an open house day and when the offer was made, guided us through the process to gain exchange. He was always available and tenacious in obtaining the details needed during the process. I would use him again without reservations."
 
 
Norroy Road
"I wanted to thank you for all your help with getting all the bits and pieces sorted and the sale through as quickly as you have."
 
 
Norroy Road
"We were thoroughly impressed with the way Rob and his colleagues handled the sale of our flat. They kept us regularly informed, were proactive in following up with enquiries and viewings and provided practical and realistic advice throughout the process. The post-offer process was also managed very professionally leading to a successful completion in a relatively short timescale."
 
 
Kendal Place
"Having let Kendal Place through Warrens for almost 15 years it was a natural choice to use them when the selling the flat. Rob Ford was a very thorough, diligent and tenacious professional. Prior to accepting an offer Rob researched the whole chain, and provided me with a great deal of colour on all other connected buyers and sellers in the chain. Whenever there was any delay in the chain Rob was immediately able to investigate the issue and report back to all parties in an accurate manner in order to expedite the process to exchange. He always made himself available and I would use him again without hesitation."
 
 
Lower Richmond Road
"Being involved in property transactions I deal with many agents as part of my job. Although I have known the team at Warren for some time, the sale they dealt with late last year was my first experience of the actual service they offer. The marketing strategy and advice given by Rob Ford was exemplary. This laid the base for the correct buyers to be identified quickly and for a seamless transaction to take place....Very happy indeed with the whole process and wish to thank you one and all. "
 
 
Putney Bridge Road
"A big thank you to the entire team at Warren, but in particular to Rob Ford, for helping us sell our house on Putney Bridge Road. Everyone we dealt with was very professional and helpful and even though it wasn't easy, we got there in the end! Rob is an excellent communicator and manages to stay calm when everything goes pear-shaped. Thanks a lot and we will not hesitate to instruct you again!"
 
 
Oakhill Road
"Dear Alex and Rob Thank you both very much for making such a tremendous effort in selling my flat. After valuing it accurately with clear comparable evidence of recent sales you then generated genuine competition to ensure we achieved the best possible price. You gave clear and calm advice through a protracted conveyance to ensure that we could proceed with the party offering the most money. You worked exceptionally hard and you earned every penny of your commission! Thank you very much indeed. All the best and good luck for the future. Philip "
 
 
Ashlone Road
"Warren’s were the agent that had our dream marital home on their books and were the best Estate Agency we have ever dealt with by a country mile. From the first viewing (thank you Paolo), to being completely honest about the offer process and everything that followed, none of which was particularly straight forward! (thank you Rob) We were very impressed with the regular communications we had from Rob concerning every detail around the sales process keeping us fully informed so we could always act and meet the required deadlines. Rob was always available out of hours and dedicated to sorting out any issues that arose, reporting back accurately within fast timescales in the run up to a rushed and complicated exchange. We would always go back to Warren with any real estate requirements we may have in the future and would whole-heartedly recommend them as truly expert in their field."
 
 
Tintern Close
"It was a pleasure dealing with Amanda and the staff at Warrens. The details of the house were excellent but she very quickly found the answer to my various supplementary questions. Everything was dealt with in a helpful and professional way. Their approach was honest and straightforward and I knew they were there to make sure the sale was completed as easily as possible. I will go straight to them when it's my turn to be the seller."
 
 
Festing Road
"Dear Alex and Paolo, Thank you very much for your hard work on the sale of our house. You have provided a great service. On the initial valuation you gave thorough evidence to support your figures and set expectations clearly and without hype. You were extremely helpful in offering advice on the presentation of the property and organised the marketing and viewing very efficiently around our busy family diary. You quickly secured a selection of very good and well qualified offers which put us in a strong negotiating position to ensure we exchanged quickly and achieved an impressive new record price for the road. Once we accepted the offer you monitored the conveyance carefully to ensure that the momentum continued all the way to the finish line. "
 
 
Wadham Road
"We bought and sold a house through Warren. Throughout the whole process the communication and service we received was excellent. We could not have had a better estate agent working for us, they were very proactive during the process, providing us with regular updates and facilitating negotiations throughout the chain. Alex in particular was fantastic and a real credit to Warren. We would definitely use Warren again and would recommend them. Thank you for all your efforts."
 
 
Blackett Street
"We worked with Warren over a two year period trying to find the right house for us in Putney. We finally managed it and I don’t think it would have happened but for the team at Warren. Alex, Rob, and Paolo were at all times calm, professional and extremely proactive. No query, no matter how bizarre, was too much for them. They really did go the extra mile and kept the process moving along to successful completion. I would highly recommend Warren to anyone looking to buy or sell in Putney. "
 
 
Festing Road
"Thank you Paolo and Rob for all your help with my sale – you have been great agents who I will recommend highly!"
 
 
Salvin Road
"Rob, I just wanted to thank you for all the hard work, persistence and professionalism you've applied to the sale of my house. Having dealt with other agents whilst looking for a flat to buy I am also thankful my purchase looks likely to be through you. You've kept on top of everything at every stage, communicated regularly with me and really tried to understand what I wanted from my purchase, to the extent of getting me the chance to view a flat before it was marketed. I would have no hesitation in recommending Warrens. My thanks to both you and Paolo. With my thanks and regards and hoping we have a purchase for me to celebrate before too long."
 

Property Management

 
Berkley Lodge
"And I am not leaving you - just on a temporary sabbatical!! As for feedback on your service I couldn't speak more highly of yourself and everyone I have worked with at Warrens - in my eyes the local knowledge, responsiveness and personalities Warrens offers by far outweighs the wide-boy loud talking breed of estate agents you are up against! I won't hesitate to work with you all again whether that be renting out or selling."
 
 
Ravenna Road
"Consistently good and all importantly, honest. - in terms of pricing, in terms of how many visitors you promised to get through the door, in terms of what rent you thought you could get for me, in terms of your evaluation of the quality of the tenants. You keep me informed on repairs/ maintenance needed and are proactive in getting things fixed at a reasonable price, taking good initiative. Your suppliers seem competent and the paperwork is 100% accurate, which helps me enormously in getting my UK tax return done. In all these aspects, you outperformed “the usual suspects”, who inflated prices but did’t achieve them, promised a ‘Sunday market’ to whip up a fervour of competing offers but got only one person through the door (and turned up late for the appointment), who described as ‘lovely people’ two complete idiots and placed them in my flat but were completely lacking in proactivity when they made my ex-neighbours’ lives a misery and didn’t pay, who outsourced inventory to a bunch of complete incompetent morons. I could go on. (Sorry, you did ask; the very mention of that company’s name is enough to give me one of my funny turns.)"
 
 
Heath Royal
"You know what, we are going to miss the excellent service we got from you so much. It was amazing to just be so confident that things will get sorted and tended to. The level of trust you as an agency build up with your tenants is outstanding!! Thanks to you all! "
 
 
Hazelwell Road
"“I would like to take this opportunity to thank you for all your help over the past three years. You have been extremely helpful and efficient in dealing with whatever problem we have had - be it major or minor! And I will miss our chats on the phone!!!”"
 
 
Spencer Walk
"I have used the services of Warrens to let and manage my 2-bedroom flat in Putney for the past 20 years. Their advice and proactive management has been exemplary and I would have no hesitation in recommending their services to others who wish to entrust their properties to professional managers. I value most highly the good working relationship that has developed to date and look forward to their further attentive and efficient service for many years to come. "
 
 
Melrose Road
"I think that we considered Warren’s before we left the UK and were first getting organised to rent out our flat, but then thought (hahahaha, she laughs bitterly and mirthlessly) that going with a large, national firm would be safer. As you know, we were entirely and completely mistaken. In terms of response (both details and speed of response), Warrens is head and shoulders above the competitor we initially used. The service seems an awful lot more personal too, and there hasn’t as yet been a revolving door of contacts, none of whom seem terribly interested or accountable. The property management overall has been excellent so far – the pricing structure really attracted us at the beginning because it’s a flat, set fee, payable each month, rather than causing us to go bankrupt initially and then gradually trying to dig ourselves out of overdraft. This is quite unusual we’ve found, and a definite advantage for overseas landlords such as us. It also provides protection of a sort, because with KFH, they took everything immediately, so we had no leverage at all, and it seemed that once they had your money, they did the barest minimum possible. Once that contract was signed, they had the money and that was it! I’d definitely push this is as a selling point, it’s much fairer and very attractive to people like us. It shows that there’s good faith on both sides at the very least. In terms of the service received, there just seems to have been real interest taken in actually looking after the property/the tenants/us on an ongoing basis in a way that we never received from the competitor. Often you will contact us on things before we have to contact you, which can be very important. Obviously we’re a long way away and it’s nice not to have to constantly chase and beg and shout to get anything at all done. We get the impression that the property is not just ignored from one year to the next, quite refreshing! No downsides that we can see... yet ....”"
 
 
Farlow Road
"The property management service provided has been excellent. efficient and professional. I have not had any cause to complain in two years"
 
 
Carlton Drive
"Service has been excellent, particularly the problem resolving carried out by Anne, of which I can't speak too highly."
 
 
Norroy Road
"The reasons why we are loyal is that you continue to find us good, reliable tenants for our flat and also quickly place new tenants when there is a vacancy. On the property management side, you are exceptionally responsive and sort out problems with a property to a conclusion – which sometimes means going above & beyond your remit to contact other tenants etc. You have a very good network of tradesmen who we can trust to do the work quickly and have been a fair price. Finally, unlike other agencies there is a continuity of staff so we have been dealing with you & Matt for a number of years. This means a relationship & a level of familiarity & trust can build up which I can imagine is fairly unique versus your competitors ! "
 
 
Departing Tenant
"I would like to take this opportunity to thank you for all your help over the past three years. You have been extremely helpful and efficient in dealing with whatever problem we have had - be it major or minor"
 
 
Departing Tenants
"Thanks again for all your help, especially with the numerous calls to British Gas to ensured that we stayed warm last winter. "
 
 
Fairheathe
"Just wanted to say thank you for sorting everything out in the flat, I have been very impressed with your efficiency- compared to my experience with other agents."
 
 
Harwood Court
"I am delighted and really lost for words that you have brought this matter to a close through skilful negotiation and persistence. You should now be the strongest possible candidate for the Nobel Peace Prize for negotiating above and beyond the call of duty. I salute you Ms Lynch. Huge thanks and well done for an outstanding job. "
 
 
"We dealt with Chris who was on the ball throughout the entire process and was an absolute pleasure to deal with. He is a credit to the company and certainly changed the way i view Estate Agents which is some feat considering the people we were dealing with beforehand. Please send my thanks to the team for making this move so easy and completely void of any stress. I will definitely recommend Warren to friends and if you have a review website lie Trust Pilot, do let me know and i can leave a public review for you. "
 
 
Gladwyn Road
"Thanks for looking after the flat for us while we've been away - I always recommend you guys whenever I have friends in the area who are buying / selling / letting. We'll come over and say hi when we're back in the area."
 
 
Felsham Road
"Thank you once again for sending a plumber so promptly. We are very lucky and "spoiled" to have you manage this property! "
 
 
Lower Richmond Road
"Thanks for all the great work you guys do as you make it easy to be other side of the world with a flat in London ... please pass on regards and thanks to Anne Lynch"
 
 
Lower Richmond Road
"Thanks so much Anne, I really appreciate you! Everything suddenly feels less stressful."
 
 
Salvin Road
"The lettings team at Warren are just that - a great team. They work together so you get consistent support from the day you instruct them. They operate with the upmost professionalism with both you and your prospective tenants. From experience, they understand the type of tenant that will be right for you long term and won't waste your time with people who dont fit the bill. All in all we were very happy with the service and will definitely use them again."
 
 
Malbrook Rd
"Thank you so much, you have truly gone above and beyond for us in the last couple of days and it is very much appreciated. I am pretty sure that not all estate agents would be generous enough to return carpet samples for their clients sister!! "
 
 
Disraeli Road
"Anne, Thanks again for all your help and for always being so good at keeping in touch."
 
 
"I will be in a position to get Warrens back on board managing for me :-) if you want it of course! You did such a wonderful job, actually I cant wait to hand it back its been rather stressful dealing with things so far away"
 
 
"Kathryn is the best letting agent I’ve seen so far in London. Friendly and professional. "
 
 
"Many thanks Anne. You're always there to save the day. Don't know what I'd do without you. "
 
 
"Great news, I am delighted with the resolution regarding the machine. The Council will need to be up early in the morning to get anything passed you! Thank you Anne, for your work on both counts. "
 
 
"Dear Claire, A belated thank you for all of your hard work, and diligence, in getting tenants into the flat. I know that you worked hard to get people in - and I do trust your judgment in getting tenants that are suitable. As ever, it was a joy knowing it was you dealing with it - and that I could trust your integrity and know you were on the case. Because I'm away so much, I really appreciate having an extra pair of eyes and ears - and someone nearby who I can trust to make sure it's all going ahead as it should be. A huge thank you - and hope you got the little gift sent today. If you didn't - then look hard in your colleagues' drawers! "
 
 
Rotherwood Road
"I just wanted to send an email to say thank you for the great service I have had from both Kathryn and Ann. I have been renting for many years and have dealt with many estate agents. I have to say the whole process with Warren has been very smooth. Both Kathryn and Ann have been extremely helpful and professional at all times. I will definitely recommend your company to any friends in the future. "
 
 
Fairlawns, Putney Hill
"Dear Ann, Kathryn, Well we have moved in and are all unpacked, finally! We met the landlord and he is simply lovely - a great man and we are so pleased we have been so lucky! However, the purpose of my email is to thank you, working with you (Warren) has been an absolute breeze and made finding a property and the moving in process stress-free. Warren is a great Estate Agency, very professional and accommodating, willing to go the extra mile and given how rare this is, I thought I would take a moment to let you know how happy we were with the service. Thank you again, I would not hesitate to recommend you to a friend or family member. I wish you all the best Kindest regards Georgie "
 
 
Lower Richmond Road
"Also we thank yourself, Claire and Ann and all the team for getting great new tenants for making it all so easy, for all your brilliant work.........And for being so lovely to deal with.............A huge thank you. regards Vicki and Matthew "
 
 
Lower Richmond Road
"Thanks again for your dedication! So nice to have such service. "
 
 
Lower Richmond Rd
"Good morning Ann and Claire We would like to thank you both for all your effort and for everything you have done in making the process of acquiring and moving into the flat so smooth and effortless. You have both been extremely helpful at all points of contact and provided an excellent service. Also thank you for having the flat professionally cleaned it was superb moving into the place after it had been cleaned to such a high standard and it was what we had expected. It made the move so much easier as we have literally just unpacked from our boxes directly into the cupboards without having to wipe down. Please thank the cleaning lady for a job well done. And also thank the landlady for authorising it to be done. So once again thank you and I am certain we will be in touch soon. "
 
 
Mayfield Mansions
"We have been working with Warren's Putney for 10 years. Mr. Matthew Macmillan has been our agent and we could not have asked for more. He is a real pro and will give solid peace of mind. We are not local and so attention to detail was very important. When any issue arose, it was dispatched very quickly and professionally. Our tenants have always been very pleased and there has always been a quick letting as needed. This is a fine choice for anyone needing to let or find a letting agent in Putney. "
 
 
Felsham Road
"Thank you for following up so much. A lot of other real estate agencies should take an example from you! "
 
 
Harwood Court
"It is not often am I lost for words, but this time I truly am! This feat of bureaucratic achievement is huge. How you managed to achieve this will go down in the annals of the history of London. Madam, I talk my hat off to you. Thank you so much for your unrelenting endeavours in this matter. "
 
 
"Thanks Anne, your professionalism is why I want you running my properties as they come up for renewal!"